Track Your Order
Thank you for shopping with Aruvaart! We understand how exciting it is to receive your handmade Moroccan lighting, and we want to help you stay informed throughout the delivery process.
On this page, you'll find information about tracking your shipment, estimated delivery times, and how to get assistance with your order.
How to Track Your Order
Once your order has been shipped, we will send a shipping confirmation email with tracking information when available.
To check your shipment status:
- Open the shipping confirmation email from Aruvaart.
- Locate your tracking number or tracking link.
- Click the tracking link provided in the email.
- Follow your shipment's progress using the delivery provider's tracking updates.
Tracking information may take some time to become available after your order is dispatched.
Order Processing Time
Many of our lighting products are carefully handmade and require preparation before shipping.
Our standard production and processing time is approximately 3–7 business days.
Custom-made products or special orders may require additional production time.
Estimated Delivery Time
Once your order has shipped, estimated delivery usually takes 1–3 weeks.
This estimate begins after the production and processing period is completed.
Delivery times may vary depending on your location, international transportation, customs processing, and other circumstances.
Delivery dates are estimates and are not guaranteed.
Where Do Orders Ship From?
Aruvaart's handmade lighting products are shipped from Morocco.
We offer worldwide shipping to supported destinations available during checkout.
Standard shipping is free for eligible orders.
USA Orders and Customs Duties
Orders shipped to the United States are sent using a Delivered Duty Paid (DDP) arrangement.
Applicable import duties and customs clearance charges are covered by Aruvaart.
U.S. customers are not expected to pay additional import duties or customs clearance fees upon delivery.
If you receive an unexpected customs payment request, please contact our team before making payment.
Why Has My Tracking Information Not Updated?
Tracking updates are provided by the shipping service handling your parcel.
Updates may occasionally be delayed due to:
- Initial shipment registration.
- International transit.
- Customs processing.
- Weekend or holiday schedules.
- Carrier tracking system delays.
A temporary gap in tracking updates does not necessarily mean your package is lost.
If you are concerned about your shipment, please contact us for assistance.
My Order Is Delayed. What Should I Do?
If your order has not arrived within the estimated delivery period, please contact our customer support team.
Include your order number and the email address used at checkout.
We will review the available tracking information and help investigate the shipment.
My Tracking Says Delivered, but I Haven't Received My Order
If tracking shows your package as delivered but you cannot locate it, we recommend:
- Checking the delivery address on your order.
- Checking around your property or designated delivery area.
- Asking household members if they accepted the package.
- Reviewing any delivery notification or delivery photograph.
- Contacting Aruvaart if the package remains missing.
We will assist with reviewing the delivery information and available resolution options.
Need Help Tracking Your Order?
Our support team is available to assist with order information, shipment updates, and delivery inquiries.
When contacting us, please include:
- Your order number.
- The email address used during checkout.
- A brief description of your question or delivery concern.
Contact Aruvaart
Email: support@aruvaart.com
Phone: +1 (828) 570-3716
Website: https://aruvaart.com
For additional delivery information, please read our Shipping Policy .
Thank you for choosing Aruvaart and supporting handmade Moroccan craftsmanship.