Refund policy

Return & Refund Policy

At Aruvaart LLC, we take pride in offering handcrafted Moroccan lighting and home decor. We want you to be satisfied with your purchase and are committed to providing a clear and fair return process.

1. Our 30-Day Return Policy

We accept eligible return requests within 30 days of the date your order is delivered.

To qualify for a standard return, your item must:

Be unused and in its original condition.
Be free from damage caused after delivery.
Include its original accessories and components.
Be returned in its original packaging or suitable protective packaging.
Include proof of purchase or an order number.

To request a return, contact us at support@aruvaart.com within 30 days of delivery.

2. How to Request a Return

Before returning an item, please contact our customer support team.

Email support@aruvaart.com with your order number.
Explain the reason for your return.
Include photographs if your item is damaged, defective, or incorrect.
Wait for our return instructions and the appropriate return address.
Securely package the item and follow the provided return instructions.

Please do not send a return without contacting us first. Our team will provide the appropriate return destination and instructions.

3. Return Shipping Costs

For standard returns, including change-of-mind returns, the customer is responsible for return shipping costs.

We recommend using a tracked and insured shipping service, especially for fragile lighting fixtures.

If you receive an incorrect, damaged, or defective product, please contact us before arranging a return. We will review the issue and provide an appropriate resolution at no additional cost to you where required.

4. Custom and Personalized Products

Many of our lighting fixtures are carefully made by hand. Products customized or personalized specifically for a customer are not eligible for standard change-of-mind returns.

This includes items made with customer-requested changes to dimensions, finishes, designs, or other personalized specifications.

However, if a customized item arrives damaged, defective, or materially different from what was ordered, please contact us. We will review the issue and arrange an appropriate remedy.

5. Damaged, Defective, or Incorrect Items

We carefully prepare and package our handmade products. However, damage can occasionally occur during transportation.

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, we ask that you notify us within 48 hours of delivery whenever possible.

Email support@aruvaart.com and include:

Your order number.
A description of the problem.
Clear photographs of the affected item.
Photographs of the packaging, if shipping damage is involved.

We will review your request and work toward a suitable solution, which may include a replacement, repair, or refund, depending on the circumstances.

The 48-hour reporting period helps us investigate shipping damage promptly. It does not limit any rights you may have under applicable consumer law.

6. Handmade Product Variations

Our Moroccan lighting products are handmade, and slight variations in finish, color tone, texture, and craftsmanship may occur.

These natural variations reflect the character of artisan-made products and are not necessarily manufacturing defects.

If you believe your product differs materially from its description or has a genuine defect, please contact our support team.

7. Refunds

Once we receive and inspect your eligible return, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method within 10 business days after approval.

Please note that your bank or payment provider may require additional time to display the refunded amount in your account.

Original shipping charges are generally non-refundable for standard change-of-mind returns, except where applicable law requires otherwise.

If more than 10 business days have passed since your refund was approved, please contact support@aruvaart.com.

8. Exchanges

If you would like to exchange an eligible product, please contact our support team within the 30-day return window.

Exchanges are subject to product availability and the applicable return conditions.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at support@aruvaart.com.

Once an order has entered production or has been shipped, cancellation may no longer be possible. Custom and personalized orders may have additional restrictions.

Any cancellation restrictions remain subject to applicable consumer rights.